Returns

Email contact@stsana.com to request a return. Include the original order number for us to identify your order. 

Any customs and import duties paid are non-refundable.

To be eligible for a return, items must in original condition, and with all branded packaging included. All items that do not meet those standards will not be accepted and sent back to the customer. Return shipping is at the purchasers expense, unless faulty.

Items purchased from a retailer need to be handled directly with the store. 

All eligible returns are accepted within 14 days of delivery, and will be refunded to the original payment method. Items returned after these days will not be accepted & returned back to you at your expense.

Styles discounted by more than 50% are considered final sale and are not applicable for a refund unless deemed faulty by our team.

Any customs and import duties paid are non-refundable. 

Once we have received and accepted your return it will be processed within 3-5 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.

You will receive an email confirmation once refunded.