Returns

Email contact@stsana.com to request a return. Include the original order number for us to identify your order. 

For Australian and New Zealand customers, if you’re returning for store credit or exchanging, we’ll cover your shipping costs. So simply book your return or exchange through the portal, select store credit, or exchange, and we’ll send you a free shipping label. 

Any customs and import duties paid are non-refundable.

To be eligible for a return, items must in original condition, and with all branded packaging included. All items that do not meet those standards will not be accepted and sent back to the customer. 

Items purchased from a retailer need to be handled directly with the store. 

All eligible returns are accepted within 14 days of delivery for Australian customers and 30 days for International customers, and will be refunded to the original payment method. Items returned after these days will not be accepted.

Refunds available for f styles.
Styles discounted by more t 50% are considered final sale and are not applicable for a refund unless deemed faulty.

Any customs and import duties paid are non-refundable. 

Once we have received and accepted your return it will be processed within 3-5 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.

You will receive an email confirmation once refunded.