Returns and Exchanges

Click here to submit a return via our return portal

To be eligible for a return, items must in original condition, and with all branded packaging included. All items that do not meet those standards will not be accepted and sent back to the customer. 

Items purchased from a retailer need to be handled directly with the store. 

All eligible returns are accepted within 14 days of delivery for Australian customers and 30 days for International customers, and will be refunded to the original payment method. Items returned after these days will not be accepted.

You will be responsible for any return shipping fees. We will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by courier or postal service.

Refunds available for full priced styles and store credits available for shoes discounted by 50% or more.

Any customs and import duties paid are non-refundable. 

Once we have received and accepted your return it will be processed within 3-5 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.

You will receive an email confirmation once refunded.